We respect your privacy and this policy sets out how we collect, use, store, disclose and treat your personal information. Your personal information is collected by us for the primary purpose of providing travel services to you.
The personal information collected, held, used and disclosed by us is collected from you either directly, by our personal travel managers or from third parties.
We only collect personal information that is necessary to assist us in providing the services you request. The types of personal information that we collect from you depending on your individual circumstances and on the type of service that you request from us. For example, when you request us to make your travel arrangements, we collect personal information such as:
(a) Title (gender)
(b) Name of the Concerned Person
(c) Date of Birth
(e) E-mail Address
(h) Credit card or other payment details including billing address
(i) Travel Details
(j) Passport Number (In case of International Travelling)
(k) Dietary Requirements;
(l) Other information relevant to travel arrangements;
(m) IP address of visitors to our website
(n) Using cookies to store a user’s name and password on their computer for future visits to our website.
Sensitive information is collected if it is relevant to the provision of travel-related services, such as insurance coverage. This could include, but it is not limited to, health information, religious practices or details related to criminal record or activities and also we don’t support these practices, that may be relevant to your travel arrangements.
We may collect your personal information in a variety of ways, including the following methods:
1. Information is given directly by you when making a booking either with us directly or with one of our personal travel managers. This information will usually be provided in person during a meeting, online, by facsimile, by writing to us or by telephone.
2. The information you provide on our website, such as to register online for special deals, competitions or to receive our newsletters
3. From one of our affiliated companies.
4. Information from other travel agents or service providers.
5. Information from market research companies.
6. From third party service providers that collect personal information when providing you with a service and then provide that information to us, such as frequent flyer programs.
7. Information saved through cookies or our server software.
We collect your personal information for the primary purpose of providing travel related services, Which Includes:
(a) To make bookings with travel service providers, such as airlines, hotels, and tours, on your behalf;
(b) To fulfill administrative functions associated with your purchase order, such as billing.
(c) To correspond with you in relation to the travel services you have requested.
(d) to provide you with promotional and marketing materials that may be of interest to you.
(e) using the IP address of visitors to our website to help diagnose problems with our server, to administer our website and for statistical purposes.
We will not sell our client database to third parties and will only use your personal information for the purpose for which it was provided or a related secondary purpose unless you agree otherwise or the use and disclosure are permitted under the Privacy Act.
Your personal information may be disclosed to third parties in the following circumstances:
(a) As required or authorized by law, such as where unlawful activity has been engaged in or is suspected of being engaged in, as required by law enforcement officials or agencies.
(b) To travel service providers, such as travel wholesalers, tour operators, airlines, hotels and other service providers for the purpose of providing you with the travel services that you have requested.
When we book travel arrangements for you and collect your personal information we act as an agent on behalf of travel service providers, such as airlines, tour companies, travel insurance providers and hotels who are responsible for providing your services.
The personal information that we need to disclose to third party travel suppliers to provide you with the travel services you request may include sensitive information.
The personal information that we collect from customers will be stored on our servers and may be accessed by employees of our company.
We take reasonable steps to:
(a) Ensure that personal information that we collect, use and disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of the use or disclosure and stored in a secure environment.
(b) Implementing physical, technological and organization steps to protect your personal information that we hold from getting misused, interference and loss and from unauthorized access, modification or disclosure, Otherwise stated.
(c) Our team will regularly review and update our security measures to maintain the security, integrity, and privacy of personal information that we collect.
(d) Destroy or de-identify personal information when it is no longer required.
Security measures that we have in place to protect your personal information include the following:
(a) Employing industry standard techniques such as firewalls, virus scanning tools, and encryption.
(b) Requiring and stating employees to use logins and passwords for access to all systems.
(c) Requiring and stating all staff and contractors to maintain the confidentiality of customer information for security reasons.
(d) Using Ethics and Secured networks when transmitting electronic data.
To the extent permitted by law, we are not liable for any unauthorized access to your personal information or for any other security breach.
You are able to access and correct your personal information held by any of our personal travel managers by contacting that personal travel manager directly.
You may request access to, or correction of, any of your personal information that we hold by contacting us directly using the details set out below. We will respond to your request within a reasonable period after it is made and may recover from you our reasonable cost of providing you with access.
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